Frequently Asked Questions
What locations do you serve?
Our commercial cleaning team is ready to help clients in the Greater Cleveland area. In general, we say that we’re available 30 minutes from downtown, including: Lakewood, Ohio City, Cleveland Heights, Shaker Heights, Parma, and more.
What are your hours?
The Summit Maids Commercial office is open from 8am – 8pm, Monday through Friday – except for Federal holidays. Outside of these hours, we will have a field manager on-call for emergency situations and their contact information will be provided during the onboarding process for all new clients. In addition, you may always call us at 216-877-8835 or email us at firstname.lastname@example.org and we’ll get back to you as soon as we can.
Is Summit Maids Commercial insured and bonded?
Yes! We are bonded and carry general liability, workman’s comp, and equipment insurance policies.
What types of buildings do you clean?
Summit Maids Commercial cleaning crews specialize in auto dealerships, commercial office buildings, co-working spaces, professional suites, warehouses, retail stores, and medical facilities. We are happy to discuss your particular situation if you do not fit into one of the above categories, but these are the types of clients that we know we are best at and can deliver on our promise of a noticeable clean from the first week.
Are there any types of businesses that you do not work with?
We do not clean bars, restaurants, or other types of food facilities at this time.
Who provides the supplies?
This entirely depends on our clients needs. If you have specific products or equipment that you would like our commercial cleaning crews to use, we are happy to adjust our bid accordingly. However, we are also set up to provide all commercial cleaning supplies and equipment for our clients. We do typically ask our clients to provide a janitorial closet with lock so that our teams may store the supplies on site to minimize prep times and allow us to provide the lowest cost quote to you.
How soon can you start?
We generally ask for a 1-2 week set up period from a signed contract to allow time for us to order all supplies, train our team on your particular facility, and set up our building access procedures. In some cases, we may be able to ramp up faster – it just depends on your particular needs.
How do I get a quote?
Reach out to us either by filling out our online ‘Request a Quote’ tool, or give us a call at 216-877-8835 and we’ll be happy to schedule a time for a walkthrough with a member of our team. During this walkthrough, we will discuss your needs and budget, tour the facility, take measurements of each area, and write down any special requests that you may have. From here, our team member will take all your requirements into account and put together a custom proposal that fits your needs and budget.
What does the process look like?
Step 1: Schedule a building tour. One of our skilled team members will come out to review the job site and discuss your key requirements.
Step 2: You will receive your custom quote within 24 hours – no obligations or strings attached.
Step 3: Is set up time! We’ll take care of the paperwork, assign your cleaner, and drop off our supplies on site to ensure that we are ready to go for day 1.
Then sit back and relax while we take care of the dirty work. We will provide you with all of our emergency contact information and anything else that you might need once we get started.
What does commercial cleaning consist of/what services do you offer?
Commercial cleaning is a broad term for all cleaning services performed in a commercial business environment. For some clients, this might consist of mopping floors and dusting desks, for others it might mean sanitizing high-touch areas, cleaning show room glass, or degreasing the kitchen appliances. It all depends on that specific client’s needs.
In general, we are able to provide any of the following commercial cleaning services for our clients:
– General floor maintenance such as vacuuming, mopping, sweeping, dust mopping
– Dusting, wiping down, and sanitizing work spaces
– Sanitizing all high touch areas
– Interior glass
– Empty all garbage and recycling bins and replacing with new liners, wiping out dirty receptacles
– Mopping, Sanitizing, and cleaning mirrors/sinks/toilets in all bathroom facilities
– High dusting ceiling, crown molding, fans, vents/air ducts, and light fixtures
– Low dusting along desks, computers, power strips, baseboards, and shelving
– For auto dealerships, spot dusting and spot glass cleaning of autos on show room floor
– Break room maintenance such as dish washing, degreasing, water cooler sanitizing, and appliance cleaning
– Glass cleaning for reception areas, fish tanks, and office door windows
If you require a service that is not listed here, please reach out as we are adding new services all the time and would be happy to discuss your needs with you.
Why is commercial cleaning important?
Commercial cleaning is important for two main reasons: 1) The health and safety of your staff and customers, and 2) to maintain a professional work environment that helps you project a clean and organized appearance to prospective customers.
Many businesses try and do this themselves, but end up failing to keep up appearances due to the high labor cost of maintaining a clean environment or due to more pressing matters taking away the attention necessary to do a thorough job. Our team of professional janitorial staff are ready to dedicate the time and attention necessary to give your business the cleaning that it deserves.
Are all your employees in house or do you use temps/subcontractors?
We only use in-house W2 employees for our commercial teams so that we can maintain the control and attention to detail necessary to provide all our clients a top-notch cleaning each and every time.
Do you offer one-time cleaning?
No. At this time we only focus on building long term relationships with our clients so that we can learn their facilities and provide an incredible cleaning experience every time we visit their facilities. One of the biggest mistakes many businesses make when choosing a commercial cleaning company in Cleveland is to choose the lowest price provider or to judge their work based on a single cleaning appointment. It can take a few appointments for a new cleaning team to learn a facility and how you like things done, so by building these longer term relationships you will be able to better judge the quality of our work and the value we provide to you, your customers, and your team.
How much do commercial cleanings cost?
This will depend on the size and current cleanliness of your facility and how frequently you require service. Summit Maids Commercial Cleaning will work with you to create a custom quote that will meet your needs and specifications.
What are the payment terms?
We require all payment due up front on the first of the month (or first work day of the month). Since our team will be performing the labor and providing many of the supplies necessary to service your account, we felt that this was the best for all involved.
Do you offer fast payment discounts?
Not at this time.
Do you require contracts?
Yes, we do require contracts for all of our new clients. This allows us time to build up our relationship with you and to better learn your facilities. We do offer different length contracts for new clients based upon your needs and requirements.
Do you provide monthly reports?
Yes! We pride ourselves on being one of the most transparent and communicative commercial cleaning companies in Cleveland. Reporting frequency can be adjusted according to your needs, from daily shift reports to weekly or monthly reporting. At no time should you ever feel like you aren’t aware of what is going on in your facility.
Policy & Guarantee FAQs
What is the Payroll Rebate Guarantee?
The Payroll Rebate is a unique guarantee that no other cleaning service in Cleveland offers: Should you hire us and things not work out due to a quality or reliability issue, we will reimburse you for your payroll expenses incurred to find another cleaning service.
This is a unique guarantee that we have decided to implement to show prospective clients how serious we are about our dedication to quality and reliability. No other Cleveland commercial cleaning service offers such a strong guarantee or promise to their clients.
What is the No Call, No Show Guarantee?
You know the situation – you walk in on Monday morning expecting your office to be clean and ready for the work week, only to discover that your cleaning service never showed up. Depending on a cleaning service that doesn’t show up when they say they will stinks. It reflects poorly on you and your business.
That’s why we decided to implement our No-Call, No-Show Guarantee.
It’s our promise to you that the job will get done when we say it will. In the event that your cleaner doesn’t show up and you are not notified, we will give you your next TWO cleanings for free. It’s a promise that keeps us on the hook for our clients. You rely on us and we take that seriously.
How do I qualify for a free month of cleaning?
We value building relationships here at Summit Maids Commercial. To that end, we have decided to reward loyalty and implemented a program to thank our best clients. Any time a new client signs a 12-month contract for cleaning services, we will thank them by giving them that 12th month free. This will be amortized over the life of the contract to help lower the cost to our clients while giving us the chance to show you what we can do.
What happens if I am unhappy with your service?
We certainly hope that this is never the case, but rest assured that we will always do whatever it takes to make a less than ideal situation right with you.
In the event of an unsatisfactory cleaning service and you wish to take advantage of our Payroll Rebate when finding another provider, we will pay your wages incurred to find a new service. Simply submit your tax return for the previous year to verify wages and the total number of hours you spent finding another service provider (with documentation) and we will reimburse you this cost.
Please reference the terms of your contract for specific instructions on how to terminate the agreement and any recourse that may be available to you.