Policies FAQs

What is your cancellation policy?

Once you’ve made a residential house cleaning appointment with Summit Maids in the greater Cleveland or Henderson areas, we will have reserved that appointment time exclusively and respectively for you. If you cancel less than fourty-eight (48) hours from your home cleaning appointment time you will be charged 50% the amount of your agreed rate (For purposes of this policy, calculated as 1 hour per bedroom per cleaner) for the cancelled appointment. 

We kindly ask for at least 48 hours notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We would be happy to accommodate you with a rescheduled appointment, subject to availability, at no additional charge.

What is your 200% guarantee?

Summit Maids is proud to have some of the most satisfied house cleaning clients and we put our money where our mouth is by offering a complete 200% satisfaction guarantee. If, for any reason at all, you are unhappy with your home cleaning appointment just let us know and we will send out another cleaner or team to make things right. If, in the event that you still aren’t happy with our services after this second clean, we will refund your full amount – no questions asked. We’re here to make your life easier, not harder. That’s the level of our commitment to your satisfaction.

What is the No-Call, No-Show guarantee?

We’ve been there. Waiting for a service provider who doesn’t show up on time stinks. Meanwhile your life isn’t just waiting around for you to let this person (who is supposed to be working for you, after all!) into your home. That’s why we decided to implement our No-Call, No-Show Guarantee. 

We typically allow for some wiggle room when estimating arrival time to allow for traffic and other unforeseen circumstances, but in the event that your cleaner doesn’t show up and you are not notified, we will refund you for the missed service and give you your next TWO cleanings for free.

What happens if my cleaner doesn’t show up?

We sincerely hope this doesn’t happen to you, and we will do everything we can to ensure that your house cleaner arrives on time and ready to give you an outstanding service. Sometimes, however, life happens and a cleaner may not be able to make their assigned appointment.

When this happens, someone will get in touch with you about finding a suitable time to reschedule your cleaning. In the very unlikely event that your cleaner doesn’t show up and you aren’t notified, see our No-Call, No-Show Guarantee above.