What is your cancellation policy?
Once you’ve made a residential house cleaning appointment with Summit Maids in the greater Cleveland area we will have reserved that appointment time exclusively and respectively for you.
At Summit Maids, we take great care in planning and coordinating our team’s schedules to ensure timely, reliable service—and to guarantee our cleaners are paid fairly for the workdays we’ve committed to them. Because of the effort and resources involved in securing your booking, we kindly ask that any changes be made with adequate notice.
Our policy is as follows:
Reschedules made within 24 hours of your appointment will incur a $50 rescheduling fee.
Cancellations made within 24 hours of your scheduled booking will be charged 50% of the total service amount.
Same-day cancellations or reschedules, or if our cleaner is unable to access the property on arrival (Lock-Out), will be charged 100% of the total service amount.
This policy helps us compensate our cleaners for time lost and ensures the continued quality and reliability of our service.
We appreciate your understanding and cooperation.
What is your 200% guarantee?
Summit Maids is proud to have some of the most satisfied house cleaning clients and we put our money where our mouth is by offering a complete 200% satisfaction guarantee. If, for any reason at all, you are unhappy with your home cleaning appointment just let us know and we will send out another cleaner or team to make things right. If, in the event that you still aren’t happy with our services after this second clean, we will refund your full amount – no questions asked. We’re here to make your life easier, not harder. That’s the level of our commitment to your satisfaction.
The Fine Print: Request for the 200% Guarantee must be made in writing or by phone no later than seven (7) calendar days after the date of service. Requests after this date will be considered new appointments and not subject to the guarantee. If you leave a public review stating that you are happy with your service, this will disqualify you from this guarantee as you have stated that you are happy with your service (yes, sadly we do get people trying to game the system like this!)
What is the No-Call, No-Show guarantee?
We’ve been there. Waiting for a service provider who doesn’t show up on time stinks. Meanwhile your life isn’t just waiting around for you to let this person (who is supposed to be working for you, after all!) into your home. That’s why we decided to implement our No-Call, No-Show Guarantee.
We typically allow for some wiggle room when estimating arrival time to allow for traffic and other unforeseen circumstances, but in the event that your cleaner doesn’t show up and you are not notified, we will refund you for the missed service and give you your next cleaning for free.
What happens if my cleaner doesn’t show up?
We sincerely hope this doesn’t happen to you, and we will do everything we can to ensure that your house cleaner arrives on time and ready to give you an outstanding service. Sometimes, however, life happens and a cleaner may not be able to make their assigned appointment.
When this happens, someone will get in touch with you about finding a suitable time to reschedule your cleaning. In the very unlikely event that your cleaner doesn’t show up and you aren’t notified, see our No-Call, No-Show Guarantee above.
